Straight answers to the questions we hear most.

Yes. SAFElectric is a licensed electrical contractor in the State of Michigan and we carry general liability insurance. We're happy to provide proof of both before any work begins — just ask.

Petoskey, Charlevoix, Harbor Springs, Boyne City, Bay Harbor, Walloon Lake, Indian River, Cross Village, and the surrounding northern Michigan area. Outside that range? Get in touch — for the right project we'll travel.

No. Site visits and walk-throughs to scope your project are free. We don't charge for showing up to look at the work, and we won't pressure you to decide on the spot.

The only exception: a paid diagnostic call to track down a difficult, intermittent fault. If we end up doing the repair, the diagnostic fee gets credited toward the work.

Default is time and materials. The hourly rate is disclosed up front, materials are billed at clear, fair pricing, and the invoice is itemized so you can see exactly where the money went. Most skilled tradespeople price this way for a simple reason: customers usually pay less than they would with a padded fixed-price quote.

For larger, well-defined projects (a full panel upgrade, a complete EV install, a lighting-design package, a commercial build-out) a fixed-price quote may be available on request. If you'd prefer that for a specific project, just say so when you reach out.

Either way: you'll know the rate before any work starts, and the invoice never has a number on it that you didn't see coming.

Yes — when a permit is required, we pull it. That's part of doing the work correctly, not an upsell. The permit cost is included in the written estimate.

For new quotes, we usually respond the same business day and schedule a site visit (if needed) within a few days. Service calls vary by season — in a busy week we'll be honest about when we can be there, and we'd rather give you a real date than a hopeful one.

If you have a true safety concern (sparking, burning smell, exposed conductors), call us — we'll either come out or tell you who to call right now.

Yes. Workmanship is warranted for one year from completion on most jobs. Manufacturer warranties on fixtures, panels, EV chargers, etc. carry their own terms — we'll make those clear in the estimate. If something we installed acts up, call us first; we'd rather come fix it than have you chase the manufacturer.

For genuine after-hours needs, call us at 231-838-0202 and leave a clear message. We do our best to respond promptly. For non-emergency work, daytime scheduling is preferred and gives you the cleanest pricing.

If it's a true emergency (active fire, sparking that won't stop, smell of burning insulation), call 911 first and your utility second.

We focus on residential service work and small-commercial projects. Whether we're a fit for a specific new-construction job depends on the size and timeline — ask, and we'll give you a straight answer.

BoMa-AI is the intelligence layer that runs the operations side of SAFElectric — scheduling, intake, follow-up, paperwork. You don't interact with it directly. From your side, you'll just notice that scheduling is smoother, replies are faster, and follow-up actually happens. No app to install, no chatbot to argue with.

Yes. Texts to 231-838-0202 work fine for scheduling, follow-up questions, and quick updates. For new project quotes, we recommend the contact form on the contact page — it lets you give us the details up front so the first reply is actually useful.

We don't lowest-price-match. If you've got a written quote from another electrician, we're happy to look at the scope and tell you honestly whether our T&M approach is likely to land above, below, or at that number for the same work. The point isn't to win on price — it's to make sure you know what you're paying for.

Not at this time. We focus on the electrical side of the house and commercial spaces — wiring, panels, circuits, fixtures, EV chargers. For solar or battery installs we're happy to refer you to specialists we trust.